Here's how the guarantee works

You can register your Xenon LongerLife lamps within 30 days from the date of purchase. The warranty is valid for up to 7 years or a maximum of 150,000 km, whichever comes first. Warranty valid for non-commercial use only. Philips is not responsible for the mounting nor the postage of the broken bulb - even if the failure happens during the warranty period. Keep your warranty certificate and proof of purchase for the entire duration of the warranty period.

Customer service information for support: contact the Philips Consumer Care team on 0208 822 3611.

How to claim on your warranty

Go back to your reseller or contact the Philips Consumer Care team on 0208 822 3611. You will be provided with a new lamp that is technically equivalent to a Xenon LongerLife lamp.

If you wish to return a product via the consumer hotline, please send the defective bulb in a protective to avoid damage during transportation. Don’t forget to include your proof of purchase and pay the correct postage for the contact address in your country.

Warranty terms & conditions

What is excluded?

The warranty does not cover for consequential damage, and does not apply if:

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting Philips or your dealer. To obtain service within the warranty period please contact the Philips Consumer Contact Centre via chat, phone call or email. Philips contact details can be found on this website. When your product is no longer within warranty you can contact the nearest authorized Philips Service Centre directly.

To be able to help you efficiently when you contact Philips please have available: